Combine Cloud & Onsite IT Support with Cloudsourced IT Find out more!

 

Onsite IT Support

Cloudsourced.IT provides onsite support for equipment not in the Cloud

Onsite IT Support

Even though most users and most of the IT infrastructure will be in the Cloud, the onsite IT support will still be needed.

Onsite IT Support Options

There are a range of tools and techniques our engineers can use to ensure you receive the onsite it support you need.

Remote IT Support

Where there are operational reasons to keep equipment on the local network, in the majority of cases our engineers will be able to log into your network remotely to work out what the problem is. We estimate almost 80% of all issues can be resolved using remote solutions. All initial concerns are raised with our UK based IT Support team.

Onsite IT Support

Having completed the initial troubleshooting, the engineer will have a better understanding of what the problem is. Where the equipment needs to be replaced or requires further onsite investigation the engineer will come onsite as quickly as is practical.

Remotely Managed Local Equipment

In establishing the Cloudsourced.IT network, key pieces of equipment may need to be replaced in order to allow our engineers to effectively manage the online and onsite networks to the SLA agreed. Where businesses are open to it, local computers can also be replaced with highly efficient and long serving thin client machines. These offer users a very low environmental footprint method to connect to their online resources. It also removes a wide range of issues users could encounter.

Reasons Companies Could Need Onsite Equipment or Software

Heavy duty graphical applications are not well suited to the Cloud. So companies with users engaged in video production for example would be better served with a local device and local software all connected to the Cloud and with a solid online back up procedure.

Combine Cloud & Onsite IT Support with Cloudsourced IT Find out more!