24/7 Monitoring Of Your IT Systems
Our engineers monitor the systems all day every day. If they identify something that could stop the service working or place the service at risk, they will deal with it immediately. Non critical issues are resolved in work hours.
Our Aim Is An Issue Free Experience
While our aim is an issue free experience, when dealing with servers and software this is not possible. Our goal therefore is to deal with issues before they become large enough to impact on users.
We Have Identified The Service Critical Issues
As part of our ISO 27001 accreditation, our Senior Engineers are required to identify all issues that could place our service at risk. The annual ISO 27001 audit confirms that appropriate procedures are in place to reduce the risk. There is also a requirement to show the procedures the engineers will follow to resolve the issue if it did happen.
Systems That Monitor Each Other
One way to reduce the risk is to be aware of problems at the point they start to develop, but long before they impact on users. To do this our engineers and programmers have worked together to ensure that each system is monitoring critical issues which are taking place on a different part of the infrastructure. In most cases the systems have been designed to resolve minor issues themselves.
Engineers Are Alerted
Where the system is not able to resolve the minor issue, at least two engineers are alerted. Where a system critical issue is identified, this will be dealt with immediately either remotely or at the data centre.
Sadly, it is not possible to guarantee that users will never be affected by issues. Where issues are experienced, our helpful, friendly and very competent UK based Support team are on hand to resolves issues.